Privacy Policy

ARL Electrical Services are committed to provide our customers, prospective customers and the users of our website www.arlelectricalservices.co.uk with an open and honest experience. We work hard to ensure that your privacy is maintained and that any data that you do share with us is carefully looked after. ARL Electrical Services are responsible for your personal data and for the purposes of GDPR are the data controller. If you have any questions at all please do not hesitate to contact us.

What we collect

We only request personal information in relation to enquiries, quotes, Electrical works payments for completed works.

Personal data is requested from us to fulfill our contractual obligations and to manage the day to day normal business activities. If you are unable or choose not to provide us with the data if and when requested we may not be able to fulfill our contractual obligations and the product or service may be cancelled. We will never share your personal details with any third-party for their own use.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode.
  • Specific information about your website including root file access details
  • VAT number
  • Payment details

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We will only contact you using the details you provide for reasons directly relating to your purchase of services
  • We will never use your information to contact you for market research purposes

Marketing and Advertising

We know that you don’t want to be bombarded with advertising and marketing messages that are not relevant to you.

Email marketing. We may send you marketing communications from us:

  • If you have previously used our service
  • If you have made an enquiry from us about our products and services
  • If you requested to receive marketing communications (opted in)

You will always receive a marketing message with an option to opt out of future marketing messages.

If you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Display Advertisements. We may use your data to deliver relevant advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Third Party

We may have to share your personal data with the parties set out below:

  1. Service providers who provide IT and system administration services
  2. Professional advisers including lawyers, bankers, auditors and insurers
  3. Government bodies that require us to report processing activities

We audit all third-parties for compliance with the law and select providers who are trustworthy and who align with our Privacy Policy.

Your Rights

  • Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out below. For additional information on your rights please contact your data protection authority and see below.
  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
  • The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
  • The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
  • The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
  • The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.
  • The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
  • The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
  • The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
  • The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling.

    • Data Retention Period

    The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

    Contact Details

    info@arlelectricalservices.co.uk
    ARL Electrical Services
    Lower Withial Farm Office, Shepton Mallet, Somerset, BA4 6UE

    Changes to Our Privacy Policy

    Any changes to our privacy policy will be posted to the Sites and , where appropriate, we will notify you of the changes for example by email.
    This Privacy policy was last updated: 11/12/2023